Returns & Exchanges

We want to make life as easy as possible for when these little shopping mishaps occur, which is why we offer a full refund or exchange of an item within 28 days*. If you need to return a faulty item to us, and the fault has developed after wear, we kindly ask that the item is washed before you return it.

Any purchase made on or after Sunday 17th October 2021 may be returned anytime before Monday 17th January 2022, with a receipt. If you have a gift receipt you will be offered an exchange or a Boux Avenue gift card.



How to return

Simply fill out our quick and easy returns form on the delivery note included in your parcel, wrap up your unworn items with tags intact in the original packaging and select from one of the four easy methods below.

Return method Details

Royal Mail drop-off

Return your online purchases for free at your nearest post office. You will need to generate a label on the Royal Mail website here where there is a no-print option.

Royal Mail collection

You can now book a collection for your online purchases with Royal Mail, and save time on a trip to the post office - free for a limited time. You will need to generate and print a return label online here

Hermes Parcelshop, Locker, or collection

Return your online purchases for free using a Hermes Parcelshop or Locker, or book a collection. We now offer returns via Hermes with a no-print option if you drop off at a Parcelshop. You will need to generate a return on the Hermes website here

In store

Return both online and store purchases for free at one of our Boux Avenue or Ryman stores**. We can only accept returns in store if you have paid using credit or debit card. Not available for orders paid using PayPal, Klarna or Laybuy. Find your nearest store here

Once your return has been received at our warehouse, you should expect to receive your refund to the original payment method in 5 - 10 working days.

Please retain your receipt when making a return at your post office or Hermes parcel shop / locker. We will send you an email to confirm receipt of your returned item, and when we have processed your return / exchange. Please note that it can take up to 5 working days for the final refund to be processed back to your original payment method.

If you have received a faulty item from us, we are very sorry to hear it, so please post back to us as above stating the problem on our returns form. Or contact our customer service team for further assistance.

If you bought something in store and want to return it by post, please contact our customer service team.

Please note there are a few Boux Avenue items which, unfortunately, we cannot accept returns on, unless the product is unopened and in a saleable condition. This is simply for hygiene reasons – we hope you understand. These are;

  • Our bath & body products

  • Nipple petals

  • Mini bust booster

  • Ultimate bust booster

  • Backless strapless bra

  • Replacement wing tape for backless, strapless bra

  • Breast lift tape

  • Secret tape

  • Clear back bra

  • Stick & clip bra

  • Lace up bra

  • Stick on thong

  • Socks & hosiery

  • Swimwear where the hygiene strip has been removed

Please note gift cards and charity donations also cannot be exchanged for cash or refunded.

In-store at Boux Avenue

Simply return your unworn item with your receipt and the original tags to one of our Boux Avenue stores within 28 days of receipt for a full refund or exchange. If your item is faulty we are very sorry to hear that, please bring your item into store and we can take a look.

We can only accept returns paid using credit / debit card. If you paid using PayPal, Klarna or Laybuy, you will need to send your return to our warehouse. Refunds will be made to the original method of payment.

If you no longer have your Delivery Note or the payment card you paid with, or if you are not the original purchaser, our stores can offer you an exchange or the value of your return on a Boux Avenue Gift Card.

This will not affect your statutory rights.

If you have any other questions or queries, please do not hesitate to get in touch with one of our friendly customer service team who will be happy to help.

In-store at Ryman

Wrap up your unworn items in the original packaging with your receipt and the original tags and take to one of our Ryman stores within 28 days of receipt for a full refund or exchange.

Refunds will be made to the original method of payment once the order has been received by our warehouse.

If you no longer have your Delivery Note or the payment card you paid with, paid via PayPal, or if you are not the original purchaser, our stores can offer you an exchange or the value of your return on a Boux Avenue Gift Card

Please note we are unable to accept returns in store for orders placed using Klarna.

If you have any other questions or queries, please do not hesitate to get in touch with one of our friendly customer service team who will be happy to help.


For information about international returns click here.