Customer Service Terms & Conditions - Promotions

Terms and Conditions

Promotions

Free knicker with selected bras

  1. This offer is valid from 05/08/2022 for a limited time only

  2. Offer valid on selected lines marked with a badge

  3. Offer is available online and in stores

  4. Offer cannot be used in conjunction with any other offer

  5. Boux Avenue reserves the right to amend or cancel this offer at any time

  6. Offer not available to Boux Avenue staff

  7. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

International Friendship Day - Referrer rewards

  1. The referrer is offered a free gift with their next purchase for each friend who orders for the first time and spends over £20 on their first order

  2. This offer expires 1/9/22

  3. In order for the referral to qualify for the reward the referred friend must be a new customer to Boux Avenue and over the age of 18 and the referred friend must meet the conditions of their reward

  4. There is no requirement for the referrer to be an existing Boux Avenue customer

  5. In order to share this offer the referrer must be over the age of 18

  6. Rewards will be cumulative and so if multiple qualifying referrals are made to Boux Avenue, multiple rewards will be delivered to the referrer

  7. A Referrer may not earn more than 5 within any 24 hour period or 25 within last 12 months or 1500 GBP of reward value within last 12 months

  8. Rewards will be credited to the referrer within two weeks of the referred friend's purchase provided the referred friend's purchase is not cancelled and the referred friend's purchase meets the other conditions of this offer

  9. The Referrer will be notified by email once a referred friend has purchased and when the reward has been earned

  10. Referral rewards cannot be combined with other discount codes in a single order

  11. This offer is only available on www.bouxavenue.com

  12. To claim discount on your order enter the code at the ‘Your Bag’ stage of the checkout process

  13. This offer is valid for one transaction, on full price products only and cannot be used in conjunction with any other offer

  14. Promotion cannot be redeemed against the purchase of gift cards

  15. Boux Avenue VIP scheme and Gift Card terms and conditions apply

  16. Boux Avenue reserves the right to amend or cancel this offer at any time

  17. No cash alternative

  18. Discount not available to Boux Avenue staff

  19. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

International Friendship Day - Referred Friend Rewards

  1. The Referred friend is offered 20% off and a free gift when they place their first order

  2. The reward is valid on or before 31/8/22

  3. In order to qualify for the reward the referred friend must be a new customer to Boux Avenue and over the age of 18

  4. Any rewards will be revoked if a refund is requested on the order for which the reward was offered

  5. The Referred friend reward cannot be claimed by the same person making the referral

  6. This offer is valid for one transaction, on full price products only and cannot be used in conjunction with any other offer

  7. This offer is only available on www.bouxavenue.com

  8. To claim discount on your order enter the code at the ‘Your Bag’ stage of the checkout process

  9. Promotion cannot be redeemed against the purchase of gift cards

  10. Boux Avenue VIP scheme and Gift Card terms and conditions apply

  11. Boux Avenue reserves the right to amend or cancel this offer at any time

  12. No cash alternative

  13. Discount not available to Boux Avenue staff

  14. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

Up to 50% off selected lines to celebrate National Bikini Day

  1. This offer is valid from 05/07/2022 for a limited time only

  2. Promotional prices as shown

  3. Offer applies to full price lines only

  4. Boux Avenue reserves the right to amend or cancel this offer at any time

  5. Offer not available to Boux Avenue staff

  6. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

Extra 10% off Sale

  1. This offer is valid from 23/06/2022 for a limited time only

  2. Customers need to enter code EXTRA10 at checkout

  3. Offer valid on Sale lines only

  4. Offer not valid in Boux Avenue stores

  5. Boux Avenue reserves the right to amend or cancel this offer at any time

  6. Offer not available to Boux Avenue staff

  7. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

£1 Next Day delivery

  1. This offer is valid from 27/05/2022 to 29/05/2022 13:00 only

  2. Customers need to select UK Next Day Delivery at checkout and use code NEXTDAY

  3. Unfortunately we are unable to offer Next day delivery to the following postcodes

  4. Offer only valid on baskets containing full price lines

  5. Offer only valid on UK orders

  6. Boux Avenue reserves the right to amend or cancel this offer at any time

  7. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

Nottingham Fresher's Fairs Bounceback

  1. This offer is valid from 01/05/2022 until 29/05/2022

  2. Free gift is a Love Boux Beauty Gift Set

  3. Customer must show a valid postcard in store

  4. Customer must spend over £50 (after any discount has been applied)

  5. Customer must surrender the card at the point of purchase to redeem their free gift

  6. Only one free gift valid, per customer, per transaction

  7. Free gift is non-refundable and cannot be exchanged

  8. This offer is only valid in Boux Avenue, Victoria Centre, Nottingham; and is not valid in any other Boux Avenue store or online at bouxavenue.com

  9. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

Deluxe VIP delivery pass for £4.99

  1. This offer is valid from 21/04/2022 for a limited time

  2. Offer is available online only

  3. The VIP Delivery Pass service provides you with unlimited next working day delivery (when ordered before 4pm), and is valid for a period of 12 months

  4. The VIP Delivery Pass is only available to those currently residing in the UK and for deliveries and collections to a UK address

  5. In order to subscribe to the VIP Delivery Pass you must have a valid Boux Avenue VIP Account and be logged in to create the subscription

  6. Boux Avenue reserves the right to amend or cancel this offer at any time

  7. Offer not available to Boux Avenue staff

  8. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

VIP Double Points Event

  1. The event will run from 14/04/22 until 18/04/22 23:59

  2. The event will run on bouxavenue.com and in all UK Boux Avenue stores (except Boux Avenue Outlet, Hatfield Galleria)

  3. Customer must be a Boux Avenue VIP or sign-up to the Boux Avenue VIP scheme between the above stated dates and make a purchase to qualify

  4. Customer will receive double VIP points on all purchases made during this time

  5. Customer will therefore receive 2 points per every £1 spent. 1 point is equal to 3p worth of points, which will be added to the customer's VIP account

  6. VIP points balance may take up until 22/04/22 to update

  7. Usual VIP Scheme T&Cs apply

  8. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

20% off selected lines

  1. This offer is valid from 25/02/2022 for a limited time only

  2. Offer valid on selected lines marked with a badge

  3. Offer is available online only

  4. Offer cannot be used in conjunction with any other offer

  5. Boux Avenue reserves the right to amend or cancel this offer at any time

  6. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

Free knicker with matching bra

  1. This offer is valid from 31/01/2022 for a limited time only

  2. Offer valid on selected lines marked with a badge

  3. Offer is available online and in stores

  4. Offer cannot be used in conjunction with any other offer

  5. Boux Avenue reserves the right to amend or cancel this offer at any time

  6. Offer not available to Boux Avenue staff

  7. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

Black Friday 20% off

  1. This offer is valid from 24/11/2021 for a limited time only

  2. Offer is available online and in stores

  3. Offer valid on full price lines; all discounted lines are marked with a badge

  4. Offer cannot be used in conjunction with any other offer

  5. Boux Avenue reserves the right to amend or cancel this offer at any time

  6. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

20% off selected nightwear styles

  1. This offer is valid from 10/11/2021 for a limited time only

  2. Offer is available online only

  3. Offer cannot be used in conjunction with any other offer

  4. Boux Avenue reserves the right to amend or cancel this offer at any time

  5. Offer not available to Boux Avenue staff

  6. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

In-Store VIP Double Points Event

  1. Double VIP points on all purchases made in a Boux Avenue UK store on 11/11/21

  2. Offer not valid online

  3. Double VIP points means the customer will receive 2 points per every £1 spent. 2 points is equal to 6p in points to redeem against a future purchase

  4. Any VIP points received on this date may take up to 48 hours to show in the customer’s VIP account

  5. Boux Avenue reserves the right to amend or cancel this offer at any time

  6. Boux Avenue VIP scheme and Gift Card terms and conditions apply

  7. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

20% off Love Island 2021 final promotion

  1. This offer is valid from 23/08/2021 18:00 to 23.59 only

  2. Customer must enter code COUPLEUP at checkout to receive 20% off full price lines only

  3. Offer cannot be used in conjunction with any other offer

  4. Boux Avenue reserves the right to amend or cancel this offer at any time

  5. Offer is available online only

  6. Offer not available to Boux Avenue staff

  7. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

20% off selected Holiday Shop styles

  1. This offer is valid from 04/08/2021 to 10/10/2021 only

  2. Offer applies to full price lines only

  3. Offer is available online and in stores

  4. Offer cannot be used in conjunction with any other offer

  5. Boux Avenue reserves the right to amend or cancel this offer at any time

  6. Offer not available to Boux Avenue staff

  7. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

20% off Love Island 2021 launch promotion

  1. This offer is valid from 28/06/2021 18:00 to 23.59 only

  2. Customer must enter code COUPLEUP at checkout to receive 20% off full price lines only

  3. Offer cannot be used in conjunction with any other offer

  4. Boux Avenue reserves the right to amend or cancel this offer at any time

  5. Offer is available online only

  6. Offer not available to Boux Avenue staff

  7. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

Free mini home fragrance set when you spend £50

  1. Offer valid from 14/05/2021 for a limited time only

  2. Choice of White Chiffon Mini Home Fragrance set or Love Boux Mini Home Fragrance set with £50 spend

  3. Customer must spend £50 or more in a single transaction in order to redeem

  4. Customer must enter code FEELGOOD at checkout

  5. Offer only valid while stocks last

  6. Offer available to UK customers only

  7. Free gift cannot be exchanged and is non-refundable

  8. Only one free gift can be redeemed per customer, per transaction

  9. Sale lines do not contribute towards qualifying spend

  10. Offer cannot be used in conjunction with any other offer

  11. Boux Avenue VIP scheme and Gift Card terms and conditions apply

  12. Boux Avenue reserves the right to amend or cancel this offer at any time

  13. Offer is available online only

  14. Offer not available to Boux Avenue staff

  15. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

20% off Welcome Email Offer

  1. Discount will be applied to the original selling price at basket using code WELCOME2BOUX

  2. Offer cannot be used in conjunction with any other offer and on full price lines only

  3. Boux Avenue VIP scheme and Gift Card terms and conditions apply

  4. Boux Avenue reserves the right to amend or cancel this offer at any time

  5. Offer is valid online only at www.bouxavenue.com

  6. Offer not available to Boux Avenue staff

  7. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

3 for 2 on selected accessories

  1. This offer is valid from 19/08/2020 00:00 for a limited time only

  2. Offer valid on selected lines marked with a pink badge

  3. Buy 3 items and get the cheapest item free

  4. This offer is valid online at www.bouxavenue.com only

  5. Boux Avenue VIP scheme and Gift Card terms and conditions apply

  6. Boux Avenue reserves the right to amend or cancel this offer at any time

  7. No cash alternative

  8. Offer not available to Boux Avenue staff

  9. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

20% off for NHS workers

  1. Offer valid from 09/07/2020 to 14/09/2021 only

  2. Offer valid on full price lines only

  3. Offer excludes items in knicker offer

  4. Discount will be applied at bag once you are signed in to your account using an NHS email address.

  5. Discount will then be applied at bag once code NHS20 is entered

  6. Offer cannot be used in conjunction with any other offer

  7. Boux Avenue VIP scheme and Gift Card terms and conditions apply

  8. Boux Avenue reserves the right to amend or cancel this offer at any time

  9. Offer not available to Boux Avenue staff

  10. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

Email exclusive - % off discount

  1. This offer is valid online at www.bouxavenue.com only

  2. To claim your discount enter the code received via email at checkout

  3. This offer is valid on full price products only and cannot be used in conjunction with any other offer

  4. Boux Avenue VIP scheme and Gift Card terms and conditions apply

  5. Boux Avenue reserves the right to amend or cancel this offer at any time

  6. No cash alternative

  7. Discount not available to Boux Avenue staff

  8. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

Email exclusive - Free knicker

  1. This offer is valid online at www.bouxavenue.com only

  2. A minimum spend of £30 applies. The free knicker must be full price prior to the promotion being applied and is limited to 1 per customer.

  3. To claim your free knicker, select from the knicker offer category then enter the code received via email at checkout

  4. This offer is valid on full price products only and cannot be used in conjunction with any other offer

  5. Boux Avenue VIP scheme and Gift Card terms and conditions apply

  6. Boux Avenue reserves the right to amend or cancel this offer at any time

  7. No cash alternative

  8. Discount not available to Boux Avenue staff

  9. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

Knicker multibuy offer

  1. Products eligible for this offer can be found here: https://www.bouxavenue.com/lingerie/knicker-offer

  2. Discount will be automatically applied at basket once the eligible number of products are added to bag

  3. This offer cannot be used in conjunction with any other offer

  4. Boux Avenue VIP scheme and Gift Card terms and conditions apply

  5. Boux Avenue reserves the right to amend, pause or cancel this offer at any time

  6. Discount not available to Boux Avenue staff

  7. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

Mention Me - Referrer rewards

  1. The referrer is offered 20% off for each friend who orders for the first time and spends over £20 on their first order.

  2. This offer can be shared for 6 months from the date of acceptance by the referrer.

  3. In order for the referral to qualify for the reward the referred friend must be a new customer to Boux Avenue and over the age of 18 and the referred friend must meet the conditions of their reward.

  4. There is no requirement for the referrer to be an existing Boux Avenue customer.

  5. In order to share this offer the referrer must be over the age of 18.

  6. Rewards will be cumulative and so if multiple qualifying referrals are made to Boux Avenue, multiple rewards will be delivered to the referrer. A Referrer may not earn more than 5 within any 24 hour period or 25 within last 12 months or 1500 GBP of reward value within last 12 months..

  7. Rewards will be credited to the referrer within two weeks of the referred friend's purchase provided the referred friend's purchase is not cancelled and the referred friend's purchase meets the other conditions of this offer.

  8. The Referrer will be notified by email once a referred friend has purchased and when the reward has been earned.

  9. Rewards will be valid for 3 months from the date earned by the referrer.

  10. Referral rewards cannot be combined with other discount codes in a single order.

  11. This offer is only available on www.bouxavenue.com

  12. To claim discount on your order enter the code at the ‘Your Bag’ stage of the checkout process

  13. This offer is valid for one transaction, on full price products only and cannot be used in conjunction with any other offer

  14. Promotion cannot be redeemed against the purchase of gift cards

  15. Boux Avenue VIP scheme and Gift Card terms and conditions apply

  16. Boux Avenue reserves the right to amend or cancel this offer at any time

  17. No cash alternative

  18. Discount not available to Boux Avenue staff

  19. Discount not available to Boux Avenue staff We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

Mention Me - Referred Friend Rewards

  1. The Referred friend is offered 20% off when they place their first order.

  2. The reward is valid for 14 days from the point of issue to the referred friend.

  3. In order to qualify for the reward the referred friend must be a new customer to Boux Avenue and over the age of 18.

  4. Any rewards will be revoked if a refund is requested on the order for which the reward was offered.

  5. The Referred friend reward cannot be claimed by the same person making the referral

  6. This offer is valid on full price products only and cannot be used in conjunction with any other offer.

  7. This offer is only available on www.bouxavenue.com

  8. To claim discount on your order enter the code at the ‘Your Bag’ stage of the checkout process

  9. This offer is valid for one transaction, on full price products only and cannot be used in conjunction with any other offer

  10. Promotion cannot be redeemed against the purchase of gift cards

  11. Boux Avenue VIP scheme and Gift Card terms and conditions apply

  12. Boux Avenue reserves the right to amend or cancel this offer at any time

  13. No cash alternative

  14. Discount not available to Boux Avenue staff

  15. Discount not available to Boux Avenue staff We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

Birthdays £10 Off

  1. To claim your discount on your order you must be registered at bouxavenue.com (and be signed into your account at the time of purchase)

  2. This offer is valid on www.bouxavenue.com only

  3. To claim a £10 discount on your order over £50 enter the code at the ‘Your Bag’ stage of the checkout process (online) or present your birthday email at the till (in-store)

  4. To claim discount on your order enter the code at the ‘Your Bag’ stage of the checkout process

  5. This offer is valid on full price products only and cannot be used in conjunction with any other offer

  6. Promotion cannot be redeemed against the purchase of gift cards

  7. Boux Avenue VIP scheme and Gift Card terms and conditions apply

  8. Boux Avenue reserves the right to amend or cancel this offer at any time

  9. No cash alternative

  10. Discount not available to Boux Avenue staff

  11. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR

Affiliate Offers (including YouthID, Unidays, Student Beans, Vouchercodes, Vouchercloud etc)

  1. These offers are only available on www.bouxavenue.com unless stated otherwise

  2. Discount only valid for one transaction

  3. Discount applies to full price items only unless specified and cannot be used in conjunction with any other promotion

  4. Boux Avenue reserves the right to amend or cancel this offer at any time

  5. No cash alternative

  6. Discount not available to Boux Avenue staff

  7. We are Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, SW19 4DR