UK Delivery Update

Please allow up to 7 working days for standard delivery. Our delivery partner Evri is experiencing delays with deliveries due to the severe weather and staffing challenges in some local areas including the following areas: Bolton, Birmingham, Liverpool, Tyneside, Northampton, Sheffield area, Lakeside, Maidstone, Plymouth and Swindon. We apologise for any inconvenience this may cause and we are working closely with Evri to deliver your order as quickly as possible.


Our standard delivery time is up to 3 - 4 days.

Want to know where we deliver to or what shipping options we offer? You should find all you need to know about our delivery here. If not, you can always get in touch with us and we'll be happy to get you the answers you're looking for.


During busy periods, the below delivery time frames may be subject to extension to cope with demand.

Our standard delivery service will aim to deliver your parcel within 3-4 days of your order. An ultra-economical option for those who aren't in a "next day" kind of rush for their Boux Avenue treats, but will nevertheless be impressed by our swift delivery.

Deliveries to remote areas such as Scottish Highlands and Islands may take up to 2 additional days.

As soon as we send out your Boux Avenue parcel, you will receive either an email or an SMS with a tracking number. Hang onto this, it will enable you to track your parcel through to delivery.

All UK deliveries are via Royal Mail. You will receive an email advising a delivery window at least the day before your delivery. You will also find options to update your delivery including an option to leave in a nominated safeplace.

You can track your order here for UK orders or here for international orders.

Our express delivery service to your home delivered the next day seven days a week when you order before 7pm for most UK postcodes.

    Please note the following restrictions apply:

  • Order before 4pm, Monday to Friday only for the following areas: Aberdeen, Northern Ireland, Scotland, Portsmouth

  • We cannot offer Next Day delivery to the Scottish Islands, Scottish Highlands, Channel Isles, Isle of Man, Isle of Wight, Scilly Isles, Cornwall, Jersey, Guernsey, Kilmarnock and Perth areas

  • You can find our full list of postcode exclusions here

Making your online shop a breeze!

Sign up to our annual delivery pass and receive unlimited free Next Day delivery for a whole year, for a one off payment of £9.99.

  • No minimum spend

  • No hassle with codes

  • Valid to any UK home address*

  • Valid on any product

Simply add the pass to your bag at checkout and the discount will be automatically applied.

You will have to either be registered, or create an account to purchase the annual delivery pass.

Still not convinced? At £9.99 for 12 months, the annual delivery pass pays for itself after just 2 orders with Next Day delivery!

See our annual delivery pass page and sign up today

*Our annual delivery pass is subject to the following postcode exclusions

(At times of high demand, we reserve the right to make temporary changes to our usual annual delivery pass service. We will ensure the annual delivery pass returns to normal as quickly as possible)

You can order online and collect your beautiful purchases at your closest Boux Avenue or Ryman store for free on all orders over £30 (delivery fee of £1.95 applies to orders under £30).

Simply head straight to the cash desk or concierge in store to collect your Boux Avenue treats.

Boux Avenue stores - All orders placed before 4pm will be ready to collect the next day. All orders placed after 4pm Friday, Saturday and up to 1pm on Sunday will be available for collection on Monday.

Ryman stores - All orders to Ryman stores will be delivered within 3 days.

Using our Global Shipping Partner Global-E, we now ship to over 200 destinations, in over 60 currencies and offer over 40 different payment methods depending on your shipping country. Please ensure you select your shipping country, this will ensure you pay for your order in the correct currency. You will be able to do this at any point of your browsing stage by using the country switcher at the top of the page. For more information on where we deliver to, delivery times and costs, please visit our international delivery page.

Due to postal restrictions, we are unable to send the following items to international destinations:

  • Reed room diffusers

  • Room sprays

  • Perfume purse sprays

If you can't find what you're looking for in store one of our in store team can order your beautiful purchases for you to be delivered to the store, or to your home or work address for free.

Our in store team will process your order for you and you may select from one of the following delivery options:

  • Collect from store for FREE when you spend £30 (or £1.95 charge) - Order in store by 4pm and your order will be ready for collection the very next day

  • FREE standard delivery to your home when you spend £40 (or £3.95 charge) - Our standard delivery service will aim to deliver your parcel between 3-5 days of your order

  • Next day delivery to your home £4.95 - Order in store by 7pm to receive your order the next day

Returns, refunds & exchanges

We offer free UK returns and exchanges via Royal Mail and Evri. For further information on our returns policy please see here

What will my parcel look like?

Your purchase will arrive in our pink Boux Avenue bag or a brown cardboard box.

You can choose our gift-wrapping service at checkout where your parcel will be delicately wrapped in sheer lace print tissue, scattered with scented rose petals and enclosed in one of our beautiful black, white and pink boxes, all delivered to your door in a discreet brown cardboard box. Please note: For individually gift wrapped items, please make separate orders.

See our gift wrapping page for more information.