Terms and Conditions

These terms and conditions apply to the use of our website and by using, browsing, registering or placing an order with us you agree to be bound by our terms and conditions. We will try to keep everything as clear and easy to understand as possible.

We reserve the right to:

  • Modify or withdraw (either temporarily or permanently) the website with or without notice and we shall not be liable to you or any third party for any modification or withdrawal of the website.
  • Change these terms and conditions at any time. Any changes will take effect from the date that is indicated at the top of this page and it is your responsibility to ensure that you have read the most up to date version when using our website.

If you continue to use our website it will signify your acceptance of these terms and conditions.

Use of our website

You must only use our website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of our website. If you are purchasing on behalf of a business then you must have the required authority to do so.

Boux Avenue Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials used in our website. All rights, including copyright, in our website are owned or licensed to Boux Avenue Limited.

If you love our website, you may use, download and print our content solely for your own personal use or internal business purposes. Other than for these purposes you may not without our prior written consent;

  • copy, reproduce, use or otherwise deal with any content on our website;
  • modify, distribute or re-post any content on the website for any purpose;
  • reproduce, crawl, frame, link to or deep-link into this website on or from any other website.

If you are a journalist and would like to request permission to use photography or other content from our website, please contact Carly Laing on 0203 358 3426.

Any personal or business information you provide us is current, true and accurate and that you will notify us of any changes by using the My Account section of our website, or by calling one of our friendly customer service team on 0800 054 6550 Monday to Friday 8am-8pm and Saturday and Sunday 9am-5pm.

Description of our products

We are dedicated to providing you with up-to-date and accurate product information so that you get a great sense and feel for our products.

Although we aim to keep the product information as up to date as possible, it may be the case that at the point that the order is placed, some element of the product information may not exactly reflect the details of the actual product:

  • The product packaging may vary from the product images on our website.
  • While we try to show the accurate colour of the product on our website, differences in computer screens and monitors may mean the actual colour of the product that you receive will differ slightly from how you see it on our website. NB - Colour swatches on the product details page are used as a guide to change product colours and do not represent the actual or implied colour of the products.
  • The stock position of the product as shown on the website is a guide only and the available stock position will only be confirmed at the point that the order is accepted.

In any circumstance where the actual product information varies from that displayed on our website, we reserve the right not to accept the order.

Our product pricing

Boux Avenue is a multi-channel retailer and operates a best practice pricing strategy that attempts to ensure the consistency of pricing between all its sales channels.

However, it may be the case that a product or promotion that is available in one sales channel is not always available in all other sales channels. The full price of the order will include VAT plus any additional delivery costs where applicable.

Purchasing our beautiful products

Placing an order on the Boux Avenue website does not mean there is a contract between you and us. The order is only confirmed once we have notified you that the order has been invoiced and despatched.

For the avoidance of doubt, any such contract between you and Boux Avenue will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Boux Avenue Limited irrevocably agree to submit to the exclusive jurisdiction of the English Courts.

The straightforward order process is as follows:

  • Products in our main warehouse are collected by UK Mail and sent for dispatch according to our delivery options.
  • Clicking on the 'Pay now' button in the payment screen of the checkout will submit the order for payment.
  • Once you see the order confirmation page, you will then receive an email confirming the details of each product in your order. This is not a confirmation that the order has been accepted or processed but simply that you have finished the order process.
  • Once the goods are picked, packed and ready for dispatch, we will then process the payment and notify you with an email confirming that the order has been processed. A contract between you and us is in place at this point.

If for any reason, there is a problem in processing the order then we will notify you via email or telephone with the reason it could not be fulfilled. This could be for one of the following reasons:

  1. There was an error in how the product was described or priced on our website
  2. One of the products in the order is currently out of stock
  3. We are unable to take full payment for your order
  4. You did not fulfil your obligations as set out under these terms and conditions

Returns and cancelling your order

Your order can be cancelled at any point until it is shipped from Boux Avenue. Payment will not be taken up until your order has been shipped.

Should you wish to cancel your order, then please call one of our customer service team on 0800 054 6550 or email us at hello@bouxavenue.com.

Please note that in order to obtain a refund or exchange on any buy one get one free promotions and offers that include a free item with purchase, the whole order needs to be returned.

Please note that when you agree to these website terms, you shall be deemed to have understood and agreed the details on our delivery & returns page.

Methods of payment

At the present time, payment can be made using credit/debit cards and PayPal.

We accept all major credit and debit cards (Mastercard, Visa, Delta, Switch, Solo, American Express and Diners Club International). Secure servers offer Boux Avenue customers the highest level of security when entering credit card details over the internet, so you can shop safely and securely.

All credit/debit card purchases are subject to the usual validation checks and authorisation procedures adopted by the card issuer. Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render Boux Avenue liable for any delay or non-delivery.

Boux Avenue gift cards

Boux Avenue gift cards can be exchanged for our beautiful products in all Boux Avenue stores, and can be used as full or part payment on our website and over the telephone with our customer service team on 0800 054 6550.

The full terms and conditions for our fabulous gift cards are as follows;

  • Your fabulous gift card can be used in full or part payment against all beautiful purchases at Boux Avenue stores and www.bouxavenue.com.
  • The total value of your beautiful purchases will be deducted from the balance of your gift card until it reaches zero.
  • You can add value to your gift card in-store from a minimum shopping credit of £5 up to a total maximum of £250.
  • Your gift card will automatically expire 24 months after the last time you use it to make a purchase or top up the value.
  • Boux Avenue does not accept responsibility for your gift card if it is lost, stolen or damaged.
  • Your gift card remains the property of Boux Avenue Limited and is not a cheque guarantee, credit or charge card. It is not for re-sale and cannot be exchanged for cash or refunded.
  • For our refund policy please see www.bouxavenue.com/customer-services/delivery-and-returns.
  • If you find a gift card please cut in two and return to Boux Avenue Limited, 22-24 Worple Road, London, SW19 4DD.

    Boux Avenue VIP loyalty scheme and card

    The following Terms and Conditions (the “Terms”) together with the Boux Avenue website terms and conditions and the privacy policy apply to the issue and use of the Boux Avenue VIP Card (“VIP Card”, “Card”) promoted and operated by Boux Avenue Limited (“Boux Avenue”).

    1. Becoming a VIP loyalty customer entitles you to use the VIP Card at any UK Boux Avenue store and online at www.bouxavenue.com. Applying for, or using, a VIP Card will constitute acceptance of these Terms. You should therefore read them carefully.
    2. You can apply for a VIP Card free of charge at any Boux Avenue store and online at www.bouxavenue.com. Any change in your postal or email address should be notified to Boux Avenue either online or by contacting our customer services team. VIPs must be individuals, resident in the UK and be 16 years of age or older.
    3. VIP Cards remain the property of Boux Avenue Limited, 22-24 Worple Road, Wimbledon, SW19 4DD. Registered in England, Company number 7191520. VIP Cards should be destroyed or returned to Boux Avenue when no longer valid for use.
    4. The VIP Card is a promotional loyalty card and not a cheque guarantee card, debit card or credit card. You cannot transfer your VIP Card or any of the points credited to it to any other person. The Card is only for personal use.
    5. VIPs will accumulate points when they make qualifying Boux Avenue purchases. One point is earned for every £1 spent in any Boux Avenue store or online and can be used at any time on your future Boux Avenue purchases, for example, 100 points will earn you £3, subject to the terms set out below or in the terms relating to any promotions and offers operated by Boux Avenue from time to time and may not be earned, held, transferred or otherwise traded in any other way.
    6. The number of points earned from a qualifying purchase may vary from time to time at Boux Avenue’s sole discretion.
    7. Points cannot be earned when purchasing gift cards/vouchers.
    8. The following terms shall apply to the use of the VIP Card:
      • The points credited to the VIP Card may be redeemed as part or in full payment for qualifying purchases in Boux Avenue stores and online. If the product purchased is valued less than the points credited to the Card, then the remaining points balance will be retained on the Card and can be used for future transactions.
      • Only one VIP Card can be used per transaction.
      • Any refund of items purchased using VIP Cards will be made by crediting the applicable amount back on a Boux Avenue Gift Card.
      • The balance held on the VIP Card may not be redeemed for cash under any circumstances.
      • The VIP Card cannot be used in conjunction with any other discount or privilege card.
      • Any points credited to the Card are personal to the individual VIP Card and cannot be transferred or combined with another account to redeem a reward.
    9. Members will receive regular email updates of their points balance on their Card. This information will also be available to VIPs online at www.bouxavenue.com/vip or by calling the Customer Service’s number online. Boux Avenue may correct a balance if it is shown to Boux Avenue’s reasonable satisfaction to be incorrect. In such cases, Boux Avenue’s decision will be final.
    10. From time to time VIPs may also earn additional point awards or benefits offered by Boux Avenue at its sole discretion and any such awards or benefits may be subject to additional terms and conditions, which, if applicable will be notified to VIPs in correspondence and/or in store at the time of the award/offer.
    11. Boux Avenue accepts no liability for any lost VIP Card which is the responsibility of the VIP to keep safe. If a VIP loses their Card, any points accumulated on the Card will be deemed to be lost unless the VIP contacts Boux Avenue as soon as the VIP becomes aware of the loss. The balance may be transferred to a new Card at Boux Avenue’s sole discretion.
    12. By registering for a Boux Avenue VIP Card you are agreeing that we may update you by email with your Card balance, promotional offers, competitions and the latest Boux Avenue news and events. Boux Avenue will only process your data in accordance with the Data Protection Act 1998 and Boux Avenue website terms and conditions and privacy policy. By becoming a VIP, you consent to Boux Avenue reviewing your purchase history to provide you with relevant offers and information based on your preferred products.
    13. These Terms may be changed at any time at the sole discretion of Boux Avenue and VIPs will be deemed to have accepted the updated Terms each time they go online at www.bouxavenue.com/vip, or when they use their VIP Card. As such you are strongly encouraged to review these Terms from time to time.
    14. Boux Avenue may suspend or terminate the VIP Card scheme at any time at its sole discretion. In such event the VIP will be notified. Boux Avenue reserves the right to cancel any VIP Card which has not been used for a period of 24 months at which time you will be notified of the proposed cancellation and any unused points on the Card will be lost.
    15. You may cancel your VIP membership at any time by contacting Customer Services or online at www.bouxavenue.com/vip.
    16. The limit of Boux Avenue’s liability under these Terms will be exclusively to a VIP who suffers a direct loss as a result of Boux Avenue’s breach of these Terms and in those circumstances Boux Avenue’s sole liability will be to credit the VIP’s card with any points which has been wrongly deducted or which should have been credited to the Card.
    17. These Terms and any dispute, claim, or non-contractual obligations arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the law of England, and you irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter.

    Promotions

    Unidays 20% off

    1. This offer is valid from Monday 19th 2016 – 23:59pm on Sunday 30th October 2016 inclusive
    2. This offer is valid online only at www.bouxavenue.com
    3. This offer is not available in any Boux Avenue store
    4. To claim 20% discount on your order enter the code at the ‘Your Bag’ stage of the checkout process
    5. This offer is valid on full price products only and cannot be used in conjunction with any other offer
    6. Boux Avenue VIP Scheme and gift card terms and conditions apply
    7. Boux Avenue reserves the right to amend or cancel this offer at any time
    8. No cash alternative
    9. Discount not available to Boux Avenue staff
    10. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD

    15% Welcome Discount code

    1. This offer is valid for seven days from receipt
    2. 15% offer available only to recipients of Boux Avenue’s VIP email with the subject line ‘VIP exclusive - 15% off your order’
    3. The offer code will expire after is has been used or on the specific date shown on the email
    4. This offer is valid online only at www.bouxavenue.com
    5. This offer is not available in any Boux Avenue store
    6. To claim your 15% discount on your order, simply enter the code at the ‘Your Bag’ stage of the checkout process
    7. This offer is valid on full price products only and cannot be used in conjunction with any other offer
    8. Boux Avenue VIP Scheme and gift card terms and conditions apply
    9. Boux Avenue reserves the right to amend or cancel this offer at any time
    10. This offer is not open to Boux Avenue staff
    11. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD

    Mention Me referral discount

    1. This discount cannot be redeemed in-store
    2. The referrer is offered £10 of VIP points for each friend who orders for the first time and spends over £20 on their first order.
    3. To claim a 20% discount on your order enter the code at the ‘Your Bag’ stage of the checkout process
    4. This offer is valid on full price products only and cannot be used in conjunction with any other offer
    5. Discount available to new customers only
    6. Discount code can only be redeemed once
    7. Boux Avenue VIP Scheme and gift card terms and conditions apply
    8. Boux Avenue reserves the right to amend or cancel this offer at any time
    9. No cash alternative
    10. Discount not available to Boux Avenue staff
    11. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD

    Channel Islands 20% discount

    1. This offer is valid for all orders placed on Tuesday 27th November and ends on Saturday 31st December 2016
    2. This discount cannot be redeemed in-store
    3. This discount can only be redeemed in Jersey, Guernsey or the Isle of Mann
    4. To claim a 20% discount on your order enter the code at the ‘Your Bag’ stage of the checkout process
    5. This offer is valid on full price products only and cannot be used in conjunction with any other offer
    6. Boux Avenue VIP Scheme and gift card terms and conditions apply
    7. Boux Avenue reserves the right to amend or cancel this offer at any time
    8. No cash alternative
    9. Discount not available to Boux Avenue staff
    10. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD

    Birthdays £10 Off

    1. This offer is valid until 31/12/16 inclusive
    2. This offer is valid in Boux Avenue UK stores and online only
    3. To claim a £10 discount on your order over £40 enter the code at the ‘Your Bag’ stage of the checkout process (online) or present your birthday email at the till (in-store)
    4. This offer is valid on full price products only and cannot be used in conjunction with any other offer
    5. Boux Avenue VIP Scheme and gift card terms and conditions apply
    6. Boux Avenue reserves the right to amend or cancel this offer at any time
    7. No cash alternative
    8. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD

    Half Birthday Offer

    1. This offer is valid until 31/12/16 inclusive
    2. This offer is not available in Boux Avenue stores
    3. To claim free delivery on your order enter the code at the ‘Your Bag’ stage of the checkout process
    4. This offer is valid on full price products only and cannot be used in conjunction with any other offer
    5. Boux Avenue VIP Scheme and gift card terms and conditions apply
    6. Boux Avenue reserves the right to amend or cancel this offer at any time
    7. No cash alternative
    8. Discount not available to Boux Avenue staff
    9. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD

    Free Delivery

    1. This offer is valid on all orders from 11th February 2016 to Saturday 31st December 2016
    2. You must select ‘Standard Delivery’ as your delivery method
    3. This offer is valid online only at www.bouxavenue.com
    4. This offer is only available on full price items
    5. To claim free delivery on your order enter the code at the ‘Your Bag’ stage of the checkout process
    6. This offer cannot be used in conjunction with any other code
    7. Boux Avenue VIP Scheme and gift card terms and conditions apply
    8. Boux Avenue reserves the right to amend or cancel this offer at any time
    9. No cash alternative
    10. Discount not available to Boux Avenue staff
    11. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD

    Unidays 10% Off Discount

    1. This offer is valid on full price orders from 1st September 2016 - 11.59pm 30th September 2016
    2. This offer is valid online only at www.bouxavenue.com
    3. This offer is not available in any Boux Avenue store
    4. To claim 10% off on your order enter the code at the ‘Your Bag’ stage of the checkout process
    5. This offer is valid on full price products only and cannot be used in conjunction with any other offer
    6. Boux Avenue VIP Scheme and gift card terms and conditions apply
    7. Boux Avenue reserves the right to amend or cancel this offer at any time
    8. No cash alternative
    9. Discount not available to Boux Avenue staff
    10. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD

    Facebook 10% Off

    1. This offer is valid on full price orders from Thursday 1st September 2016 - 11.59pm Friday 30th September 2016
    2. This offer is valid online only at www.bouxavenue.com
    3. This offer is not available in any Boux Avenue store
    4. To claim 10% off on your order enter the code at the ‘Your Bag’ stage of the checkout process
    5. This offer is valid on full price products only and cannot be used in conjunction with any other offer
    6. Boux Avenue VIP Scheme and gift card terms and conditions apply
    7. Boux Avenue reserves the right to amend or cancel this offer at any time
    8. No cash alternative
    9. Discount not available to Boux Avenue staff
    10. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD

    Scottish PA Network discount

    1. Exclusive discount for members of the Scottish PA Network
    2. Offer is 10% off full price purchases; with an introductory offer of 15% off full price purchases
    3. Introductory 15% off is valid from 01/08/16 until 28/08/16 and 10% off is valid from 29/08/16 until 30/10/16
    4. Discount not valid in conjunction with any other offers
    5. Offer valid in Boux Avenue Union Square, Buchanan Galleries and Silverburn stores only. Discount is not valid on www.bouxavenue.com
    6. Discount valid for Scottish PA Network members only. Not valid for friends or family of the member
    7. Boux Avenue VIP scheme and Gift Card terms and conditions apply
    8. Boux Avenue reserves the right to amend or cancel this offer at any time
    9. No cash alternative
    10. Discount not available to Boux Avenue staff
    11. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD

    20% off of full price products

    1. This offer is valid from 08.09.2016 until 31.05.2017
    2. Discount valid at Bouxavenue.com only
    3. Only valid on full price products
    4. Only valid whilst stocks last
    5. Discount not valid in Boux Avenue stores
    6. Boux Avenue VIP scheme and Gift Card terms and conditions apply
    7. Boux Avenue reserves the right to amend or cancel this offer at any time
    8. No cash alternative
    9. Discount not available to Boux Avenue staff
    10. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD

    Autumn Fashion Events Special Offer

    1. Receive a free gift set worth £10
    2. Customer must spend £50 or more in a single transaction in order to qualify
    3. Only one gift per customer, per transaction
    4. Offer only valid in the below stores, on the dates states West Quay, Southampton from 30/09/16 – 02/10/16 Cabot Circus, Bristol from 14/10/16 – 16/10/16 Bullring, Birmingham from 21/10/16 – 23/10/16 Union Square, Aberdeen from 30/09/16 – 02/10/16 Silverburn, Glasgow from 21/10/16 – 23/10/16 Intu Trafford Centre, Manchester from 07/10/16 – 09/10/16 Intu Lakeside, Essex 09/09/16 – 11/09/16 Intu Metrocentre, Gateshead 21/10/16 – 23/10/16 Intu Chapelfield, Norwich 09/09/16 – 11/09/16 Intu Merry Hill, Dudley 16/09/16 – 18/09/16 Intu Watford, Watford 16/09/16 – 18/09/16
    5. Free gift is non-refundable and cannot be exchanged
    6. Boux Avenue VIP scheme and Gift Card terms and conditions apply
    7. Boux Avenue reserves the right to amend or cancel this offer at any time
    8. No cash alternative
    9. Discount available to Boux Avenue staff
    10. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD

    Receive 20% off with a Boux Avenue cocktail from Oh You Pretty Things

    1. 20% off full price products only
    2. Customer must purchase a Boux Avenue cocktail from Oh You Pretty Things in order to receive a valid promotional coaster
    3. Boux Avenue cocktails can only be redeemed from Oh You Pretty Things bars in intu Lakeside, intu Metrocentre and intu Trafford Centre
    4. Boux Avenue cocktails are only available from 26/08/16 – 07/10/16 in Oh You Pretty Things intu Lakeside and intu Metrocentre; and from 04/09/16 – 07/10/16 in Oh You Pretty Things intu Trafford Centre
    5. Customer must redeem a valid coaster in one of the participating Boux Avenue stores in order to redeem. Stores involved are Boux Avenue intu Trafford Centre, intu Lakeside and intu Metrocentre
    6. Discount only valid on one transaction, per customer
    7. If the customer chooses to return any items, they will be refunded the discounted value paid
    8. Boux Avenue VIP scheme and Gift Card terms and conditions apply
    9. Boux Avenue reserves the right to amend or cancel this offer at any time
    10. No cash alternative
    11. Discount available to Boux Avenue staff
    12. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD

    20% off your next online order

    1. Discount valid off full price purchases only, and not valid in conjunction with any other offers
    2. Discount valid from 15/08/16 until 30/10/16
    3. Discount only valid on purchases off bouxavenue.com and not valid in any Boux Avenue store
    4. Customer must use valid promotional code at the checkout in order to redeem
    5. promotional code is only valid off one transaction
    6. Boux Avenue VIP scheme and Gift Card terms and conditions apply
    7. Boux Avenue reserves the right to amend or cancel this offer at any time
    8. No cash alternative
    9. Offer not available to Boux Avenue staff
    10. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD

    Receive 20% off at Halo Beauty and Tanning when you spend £40 at Boux Avenue Lakeside

    1. Offer valid in Boux Avenue Lakeside and Halo Beauty and Tanning only, from Thursday 25th August until Monday 3rd October.
    2. 20% off valid on treatments or sunbeds only.
    3. Customer must spend £40 or more in a single transaction to receive this exclusive offer.
    4. Discount only valid for a maximum of 3 treatments at a time and for one visit.
    5. Boux Avenue VIP scheme and Gift Card terms and conditions apply
    6. Boux Avenue reserves the right to amend or cancel this offer at any time
    7. No cash alternative
    8. Discount available to Boux Avenue staff
    9. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD

    Receive a free Gingham make-up brush set when you spend £45

    1. This offer is valid in Boux Avenue intu Watford on 01/10/2016 and 02/10/2016 only.
    2. Free gift offer is valid with purchases of £45 or more only. This is valid across SALE and full price items.
    3. One free gift, per transaction, per customer only.
    4. If the customer chooses to return any items, they must also return the gift.
    5. Boux Avenue VIP scheme and Gift Card terms and conditions apply.
    6. Boux Avenue reserves the right to amend or cancel this offer at any time.
    7. No cash alternative.
    8. Discount not available to Boux Avenue staff.
    9. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD.

    Golden Week Offer

    1. Receive a free gift set worth £10
    2. Customer must spend £50 or more in a single transaction in order to qualify
    3. Only one gift per customer, per transaction
    4. Offer only valid in Boux Avenue Oxford Street and Westfield W12 stores, from 01/10/16 until 09/10/16
    5. Free gift is non-refundable and cannot be exchanged
    6. Boux Avenue VIP scheme and Gift Card terms and conditions apply
    7. Boux Avenue reserves the right to amend or cancel this offer at any time
    8. No cash alternative
    9. Discount available to Boux Avenue staff
    10. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD

    Receive two free gifts for you and a friend when you sign up to Boux Avenue’s VIP Scheme during your local student event

    1. This offer is only valid in the following Boux Avenue stores on the dates stated: Liverpool ONE on 28/09/2016 Meadowhall, Sheffield on 29/09/2016 between 6-10PM St. David’s, Cardiff on 04/10/2016 between 3-10.30PM Friary Centre, Guildford on 04/10/2016 between 3-8.30PM Merry Hill, Dudley on 04/10/2016 between 3-10PM Silverburn, Glasgow on 04/10/2016 between 4-8PM Churchill Square, Brighton on 05/10/2016 between 6.30-10PM Lakeside, Essex on 05/10/2016 between 3-10PM Westfield London, White City on 05/10/2016 Chapelfield, Norwich on 06/10/2016 between 5-9PM Bluewater, Kent on 06/10/2016 between 3-9PM Oxford Street, London on 06/10/2016 Bullring, Birmingham on 13/10/2016 between 4-10PM SouthGate, Bath on 13/10/2016 between 6-9.30PM
    2. Customers must present valid student ID card to qualify for this offer.
    3. Students that sign up to Boux Avenue’s VIP points scheme during the events as per the above list will receive either two free Boux Avenue hand creams, or two free Boux Avenue Cherry Kiss Lip Balms. (Subject to stock availability at the time)
    4. No minimum spend is necessary to receive the free gifts.
    5. Offer only available while stocks last. Only two free gifts, per customer, per transaction.
    6. All free gift items are non-refundable and cannot be exchanged.
    7. No cash alternative.
    8. Boux Avenue VIP scheme and gift card terms apply.
    9. Boux Avenue reserves the right to amend or cancel this offer at any time.
    10. Discount not available to Boux Avenue staff
    11. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD

    Spin The Wheel game – Spin to win a prize with purchase at your local Boux Avenue student event

    1. This offer is only valid in the following Boux Avenue stores on the dates stated: Buchanan Galleries, Glasgow on 23/09/2016 between 6.30-9.30PM Union Square, Aberdeen on 26/09/2016 between 12-8PM Arndale, Manchester on 27/09/2016 between 4-9PM Drake Circus, Plymouth on 27/09/2016 between 6.30-9PM Metrocentre, Newcastle on 28/09/2016 between 3-9PM Cabot Circus, Bristol on 04/10/2016 between 6-9PM St. Stephen’s, Hull on 04/10/2016 between 6-9PM Trafford Centre, Manchester on 04/10/2016 between 3-10PM Victoria Square, Belfast on 04/10/2016 between 3-9PM Bentall Centre, Kingston on 04/10/2016 between 6.30-9PM Oxford Street, London on 06/10/2016 Bullring, Birmingham on 13/10/2016 between 4-10PM
    2. Shopper must spin the wheel to enter.
    3. Entrant will receive a ticket that matches the prize the wheel pointer stops on after the spin.
    4. Entrant must redeem the prize in the Boux Avenue store, with a purchase (no minimum spend necessary), at the till point.
    5. The following tickets equate to the following prizes: Pink ticket – Receive a surprise free gift with your purchase in store. Black ticket – Receive a free £5 gift card with your purchase in store. White ticket – Receive a free gift set worth £10 with your purchase in store. Gold ticket – Receive an extra 10% discount with your purchase in store.
    6. The surprise free gift will be one of the following (chosen at random): Boux Avenue neon popcorn ankle socks, Boux Avenue mini hot water bottle, Boux Avenue Times Square or Michigan Station mints, Boux Avenue rosebud bath petals.
    7. The free gift set worth £10 is a Boux Avenue White Jasmine bath and body set
    8. The extra 10% discount is on-top of the event’s 20% student discount, on full price products only.
    9. All prizes are valid for one use per customer, per transaction.
    10. Spin The Wheel game is open to all customers including non-students.
    11. If a non-student receives a prize, they only qualify for the prize with purchase as per their specific ticket. They do not qualify for the other student event offers.
    12. Offer only available while stocks last.
    13. All gift items are non-refundable and cannot be exchanged.
    14. No cash alternative.
    15. Boux Avenue VIP scheme and gift card terms apply.
    16. Boux Avenue reserves the right to amend or cancel this offer at any time.
    17. Discount not available to Boux Avenue staff
    18. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD

    20% off for students and free goody bag with £50 spend

    1. This offer is only valid in the following Boux Avenue stores on the dates stated: Buchanan Galleries, Glasgow on 23/09/2016 between 6.30-9.30PM Union Square, Aberdeen on 26/09/2016 between 12-8PM Arndale, Manchester on 27/09/2016 between 4-9PM Drake Circus, Plymouth on 27/09/2016 between 6.30-9PM Liverpool ONE on 28/09/2016 Metrocentre, Newcastle on 28/09/2016 between 3-9PM Meadowhall, Sheffield on 29/09/2016 between 6-10PM St. David’s, Cardiff on 04/10/2016 between 3-10.30PM Cabot Circus, Bristol on 04/10/2016 between 6-9PM St. Stephen’s, Hull on 04/10/2016 between 6-9PM Trafford Centre, Manchester on 04/10/2016 between 3-10PM Friary Centre, Guildford on 04/10/2016 between 3-8.30PM Merry Hill, Dudley on 04/10/2016 between 3-10PM Victoria Square, Belfast on 04/10/2016 between 3-9PM Bentall Centre, Kingston on 04/10/2016 between 6.30-9PM Silverburn, Glasgow on 04/10/2016 between 4-8PM Churchill Square, Brighton on 05/10/2016 between 6.30-10PM Lakeside, Essex on 05/10/2016 between 3-10PM Westfield London, White City on 05/10/2016 Chapelfield, Norwich on 06/10/2016 between 5-9PM Bluewater, Kent on 06/10/2016 between 3-9PM Oxford Street, London on 06/10/2016 West Quay, Southampton on 06/10/2016 between 3-10PM Bullring, Birmingham on 13/10/2016 between 4-10PM SouthGate, Bath on 13/10/2016 between 6-9.30PM
    2. Customers must present valid student ID card to qualify for this offer.
    3. Students receive 20% discount off full price products only, for the duration of the student event (see above).
    4. Students must spend £50 or more, after any discounts have been applied, to receive a free goody bag.
    5. Offer only available while stocks last. Only one goody bag per customer, per transaction.
    6. All goody bag items are non-refundable and cannot be exchanged.
    7. No cash alternative.
    8. Boux Avenue VIP scheme and gift card terms apply.
    9. Boux Avenue reserves the right to amend or cancel this offer at any time.
    10. Discount not available to Boux Avenue staff
    11. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD

    Voucher codes 15% discount

    1. This offer is valid from Monday 26th 2016 – 23:59pm on Sunday 2nd October 2016 inclusive
    2. This offer is valid online only at www.bouxavenue.com
    3. This offer is not available in any Boux Avenue store
    4. To claim a 15% discount on your order enter the code at the ‘Your Bag’ stage of the checkout process
    5. This offer is valid on full price products only and cannot be used in conjunction with any other offer
    6. Boux Avenue VIP Scheme and gift card terms and conditions apply
    7. Boux Avenue reserves the right to amend or cancel this offer at any time
    8. No cash alternative
    9. Discount not available to Boux Avenue staff
    10. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD

    Competitions

    Tag your housemate and follow Boux Avenue for a chance to win a Student Survival hamper of goodies!

    1. Competition will run from 21/09/2016 until 23/10/16
    2. Contestants must tag their housemate and follow Boux Avenue on Instagram to enter to win.
    3. Only one entry per person.
    4. The prize hamper consists of:
    5. 2 x Boux Avenue lingerie sets
    6. 1 x Boux Avenue nightshirt
    7. 2 x Boux Avenue pyjama sets
    8. 1 x Boux Avenue silk teddy
    9. 1 x Boux Avenue Princess Cat robe
    10. 1 x Boux Avenue pair of slippers
    11. 1 x Boux Avenue pair of socks
    12. 1 x Boux Avenue Pink Taffeta room diffuser
    13. 1 x Boux Avenue Pink Taffeta candle
    14. 6 x Batiste hair products
    15. 3 x Barry M nail varnishes
    16. 3 x Barry M lipsticks
    17. 2 x Barry M sprays
    18. 1 x Barry M contouring kit
    19. 2 x PRO:VOKE Touch of Silver hair products
    20. 1 x Soft & Gentle body spray
    21. 4 x Little Miracles drinks
    22. Winner will be chosen at random the week commencing 24th October 2016.
    23. Boux Avenue reserves the right to amend or cancel this offer at any time
    24. No cash alternative
    25. Entry not available to Boux Avenue staff
    26. We are Boux Avenue Limited 22-24 Worple Rd, London, SW19 4DD

    Win a VIP Weekend when you sign up to become a VIP

    1. Competition entry will run from 27/09/16 – 31/10/16 (inclusive)
    2. Automatic entry into the competition upon signing up as a VIP in any UK Boux Avenue store
    3. Existing VIP shoppers may also enter the competition by emailing ‘WIN’ to love@bouxavenue.com
    4. Prize is a £250 Boux Avenue gift card and a Red Letter Days Pamper Spa Break voucher for two
    5. Winner will be chosen at random week commencing 07/11/16. The winner will be contacted via email and the prizes will be sent via post
    6. Boux Avenue reserves the right to amend or cancel this offer at any time
    7. No cash alternative
    8. Entry not available to Boux Avenue staff
    9. We are Boux Avenue Limited 22-24 Worple Road, WImbledon, SW19 4DD

    Previous competition winners

    • #bouxonthebeach competition to win a £500 shopping spree and a spa break for two September 2016. Winner: Charliecharles26.
    • Win a student’s hamper Instagram compeititon May 2016. Anastacia Alvey.
    • #SayHeyToBoux competition to win a summer’s supply of lingerie May 2016. Winner: Hayley Munn.
    • Win a spa day for two Twitter competition March 2016. Winner: Leonni Ward.
    • Easter £50 gift card competition March 2016. Winner: Chloe Morley.
    • Win lingerie for a year competition April 2016. Prize a £250 gift card. Winner: Gemma Cheshire.
    • GiftsFromBoux PJs in a bag competition. Prize PJ’s in a bag for you and four friends. Winner: Maria Hackett.
    • Win lingerie for a year competition November 2015. Prize a £250 gift card. Winner: Lydia Duncan.
    • #NationalUnderwearDay twitter competition 6th August. Prize a £100 gift card. Winner: Slainee Doyle.
    • #BouxBeachRep instagram & twitter competition 11th September. Prize a £250 gift card. Winner: Sarah Corell.
    • #BouxOnTheBeach instagram & twitter competition 11th September. Prize a £500 gift card. Winner: Megan Louise Close.
    • #FridayFeeling twitter competition 5th October. Prize a £50 gift card each. Winners: Sophie Doyle, Michaela Lobato and Lucy Rose Maynard.
    • #LoveitShopitPinit competition 5th October. Prize a £250 gift card. Winner: Karen Johnson.
    • #FriendshipDay twitter competition 30th July. Prize a £25 gift card each. Winners: Michaela Bulfin and Katie Francis.
    • #WorldEmojiDay twitter competition 17th July. Prize £25 gift card. Winner: Rebecca Carvell.
    • #NationalPinaColadaDay twitter competition 10th July. Prize £50 gift card and Funkin cocktail set. Winner: Beth Lodge.
    • #BouxBikiniFriday twitter competition 12th June. Prize Paris set. Winner: Tamsyn Martin.
    • #BouxOnTheBeach competition. Prize a £1000 holiday vouchers. Winner: Stephanie Dreha.
    • #BouxBikiniFriday twitter competition 29th May. Prize Aruba set. Winner: Bea Swiatkowska.
    • #BouxBikiniFriday twitter competition 22nd May. Prize Lanzarote set. Winner: April Morrison.
    • #BouxBikiniFriday twitter competition 15th May. Prize Cyprus set. Winner: Lisa Darley.
    • Thursday Treat twitter competition. Prize a £50 Boux Avenue gift card. Winner: Jenna Bristoll.
    • Surrey Life magazine competition. Prize - x2 £50 Boux Avenue gift card. Winners: Sharon Mead and Aimee Swift
    • Random acts of kindness twitter competition. Prize a £25 Boux Avenue gift card. Winner: Amber Bredenkamp
    • Wednesday treat competition. Prize a £25 Boux Avenue gift card. Winner: Andrea Black
    • Regional photo booth competition. Prize a £50 Boux Avenue gift card. Winner: Grace Hawkins Taylor
    • #PickMeBoux competition. Prize a £50 Boux Avenue gift card. Winner: Raj Sandhu
    • #BeneBoux Twitter competition in collaboration with Benefit cosmetics. Prize Benefit x Boux Avenue pamper package. Winner Amy Skinner
    • Turn your #BlueMonday into a Boux Monday competition. Prize £50 Boux Avenue gift card. Winner: Sarah Jayne McNabb
    • #GiftsFromBoux PJs in a bag competition. Prize PJ’s in a bag for you and four friends. Winner: Remie Lund.
    • #GiftsFromBoux £50 gift card competition. Prize £50 Boux Avenue gift card. Winners: Maddy Palmer, Jess Maddison and Rachel Briggs.
    • Win Free Lingerie for a Year competition. Prize: £250 Boux Avenue gift card. Winner: Amy Bond
    • #LoveBouxChristmas competition. Prize: £100 Little Black Dress gift card, a £50 Boux Avenue gift card and Benefit Cosmetics “The Rich is back” Matthew Williamson make up set. Winner: Sarah Bailey

    Privacy & security policy

    At Bouxavenue.com we absolutely recognise how important it is to keep your personal information safe and secure. We have a dedicated privacy & security policy which explains what personal information we collect.

    Please note that when you agree to these website terms, you will have understood and agreed to our privacy and security policy in its entirety. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account.

    Boux Avenue shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your password or account.

    Limitation of liability

    To the fullest extent as permitted by law, Boux Avenue Limited is providing this website and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, contents, materials or products included in this website including, but without limitation, warranties of merchantability and fitness for a particular purpose.

    Nothing in these terms and conditions affects your statutory rights.

    All disclaimers and exclusions included in these terms and conditions shall be governed by and construed in accordance with English Law. Should any provision of these disclaimers and exclusions be deemed to be unlawful, void or for any other reason unenforceable, then that provision will be deemed to be severable and shall not affect the validity and enforceability of the remaining provisions.

    All done...

    That's the end of our terms and conditions. If you have any questions, comments or complaints, please don't hesitate to email one of our friendly customer service team at hello@bouxavenue.com and we will be happy to answer your query.