Want to know where we deliver to or what shipping options we offer? You should find all you need to know about our delivery here. If not, you can always get in touch with us and we'll be happy to get you the answers you're looking for.
During busy periods, the below delivery time frames may be subject to extension to cope with demand.
Our standard delivery service will aim to deliver your parcel within 5 days of your order. An ultra-economical option for those who aren't in a "next day" kind of rush for their Boux Avenue treats, but will nevertheless be impressed by our swift delivery.
Deliveries to the Highlands and Islands will be an additional 48 hours on top of the selected delivery option.
As soon as we send out your Boux Avenue parcel, you will receive either an email or an SMS with a tracking number. Hang onto this, it will enable you to track your parcel through to delivery.
Hermes is our UK delivery partner. Hermes courier attempts delivery 3 times, usually on consecutive days. On each attempt a calling call is left, which will have contact details for the local courier so you can arrange redelivery of your parcel. If the customer is not home, the courier will attempt to leave with a neighbour to obtain a signature. If this is not possible, the courier can leave the parcel in a safe location at the customer's property. This is defined as "out of sight and under cover". Please note that this is not possible for parcels where a signature is required. If after 3 attempts, there is still an unsuccessful delivery, the parcel will be returned to the depot.
You can enter your tracking number on the Hermes website (UK orders) or on the DHL website (International orders) to follow your order directly.
A speedy service straight to your door, that will aim to deliver your parcel within 1 working day of your order being placed
Orders placed Monday to Thursday before 4pm will be delivered within 1 working day.
Orders placed after 4pm on Thursday and up to 1pm on Sunday will be delivered on Monday.
Orders placed before 3pm on Friday can be delivered next-day if you upgrade to our Saturday service
Unfortunately we are unable to offer Next day delivery to the following postcodes
Our Nominated day delivery service is available to both guest and VIP customers at a cost of £6.
With Nominated day delivery, you are able to select a week day that works best for you, from the day after tomorrow up to seven days in advance.
Unfortunately we are not able to offer AM/PM time slots.Delivery to UK addresses only.
Our Saturday delivery service will deliver your parcel on a Saturday for when you need your treats in time for the weekend. With our Saturday delivery option, all orders placed before 3pm on Friday will be received by 5pm the very next day.
Unfortunately we are unable to offer Saturday delivery to the following postcodes
Our Sunday delivery service will deliver your parcel on a Sunday for when you need your treats in time for the week ahead. With our Sunday delivery option, all orders placed before 2pm on Saturday will be received by 5pm the very next day.
Unfortunately we are unable to offer Sunday delivery to the following postcodes.
Making your online shop a breeze!
Sign up to our Deluxe VIP delivery pass and receive unlimited free next working day delivery for a whole year, for a one off payment of £9.99.
No minimum spend
No hassle with codes
Valid to any UK home address*
Valid on any product
Simply add the pass to your bag at checkout and the discount will be automatically applied.
You will have to either be registered, or create an account to purchase the VIP delivery pass.
Still not convinced? At £9.99 for 12 months, the VIP Delivery Pass pays for itself after just 2 orders with Next Day Delivery!
See our Deluxe Delivery pass page and sign up today
*Our Deluxe VIP delivery pass is, subject to the following postcode exclusions
(At times of high demand, we reserve the right to make temporary changes to our usual VIP Delivery Pass service. We will ensure the VIP Delivery Pass returns to normal as quickly as possible)
You can order online and collect your beautiful purchases at your closest Boux Avenue or Ryman store for free on all orders over £30 (delivery fee of £1.95 applies to orders under £30). We will always try our best to get your order to your chosen store the next working day, this isn't always possible. Please keep an eye out for your confirmation email, which will let you know when your order is ready for collection.
Simply head straight to the cash desk or concierge in store to collect your Boux Avenue treats.
Boux Avenue stores - All orders placed before 3pm will be ready to collect the next working day after 2pm. All orders placed after 3pm Friday, Saturday and up to 1pm on Sunday will be available for collection after 2pm on Monday.
Ryman stores - All orders will be ready to collect after 2 working days (Monday – Thursday). All orders placed after 3pm Thursday, Friday, Saturday and up to 1pm on Sunday will be available for collection after 2pm on Tuesday.
Using our Global Shipping Partner Global-E, we now ship to over 200 destinations, in over 60 currencies and offer over 40 different payment methods depending on your shipping country. Please ensure you select your shipping country, this will ensure you pay for your order in the correct currency. You will be able to do this at any point of your browsing stage by using the country switcher at the top of the page. For more information on where we deliver to, delivery times and costs, please visit our international delivery page.
Due to postal restrictions, we are unable to send the following items to international destinations:
Reed room diffusers
Perfume purse sprays
If you can't find what you're looking for in store one of our in store team can order your beautiful purchases for you to be delivered to the store, or to your home or work address for free.
Our in store team will process your order for you and you may select from one of the following delivery options:
Collect from store for FREE - Order in store by 3pm and your order will be ready for collection by no later than 2pm the very next day
FREE standard delivery - Our standard delivery service will aim to deliver your parcel between 1-3 working days of your order
Next day delivery £4.95 - Order in store by 4pm to receive your order the next working day
What will my parcel look like?
As standard, your purchase will arrive in our simple pink Boux Avenue bags or box.
You can chose our gift-wrapping service at checkout where your parcel will be delicately wrapped in layers of sheer lace print tissue, scattered with scented rose petals and delivered to your door in beautiful black, white and pink boxes. Please note: For individually gift wrapped items, please make separate orders.
See our gift wrapping page for more information.
Returns, refunds & exchanges
Want to know what our returns policy is? You should find all you need to know about our returns, refund and exchange policies here. If not, you can always get in touch with us and we'll be happy to get you the answers you're looking for.