Contact us

Firstly a huge hello from all the team at Boux Avenue, we are a friendly bunch and would love to hear from you.

Please do pick up the phone between 8am to 6pm Monday to Friday and 9am to 5pm Saturday and Sunday (all freephone from a landline of course), or drop us an email and our customer service team will do all they can to help you.

Phone 0800 054 6550 (freephone from a landline)

hello@bouxavenue.com

If you’re e-mailing us about an order, please include either your order number or the name and complete address on the order.

Looking for one of our stores?

Find contact details, maps and opening times for all our stores via our store locator.

Head office address

Boux Avenue Limited, 3rd Floor, 1 St George's Road, Wimbledon, London, SW19 4DR

Please do not send any returns to head office, for instructions on how to return any items you aren’t 100% happy with please see our returns and exchanges page

Complaints

In the event you have a complaint regarding a product or service purchased from Boux Avenue, please contact us at hello@bouxavenue.com

In the unlikely event that our Customer Service team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, you may refer your complaint to The Retail Ombudsman, which is a certified Alternative Dispute Resolution provider. We will respond to any complaint referred to us by them.

The Retail Ombudsman, 33 floor Euston Towers, 286 Euston Road, London, NW1 3DP. Email: enquiries@theretailombudsman.org.uk Web: www.theretailombudsman.org.uk Tel: 0203 137 8268

Alternatively, if your complaint is regarding goods or services purchased from bouxavenue.com and you are not satisfied with the resolution we have provided, the EU Online Dispute Resolution platform is available at www.ec.europa.eu/consumers/odr

Please note that following submission of your complaint on the EU platform, you will be directed to The Retail Ombudsman. You may therefore refer your complaint directly to them.