Coronavirus - information for our customers



In light of the current climate, we are closely monitoring the COVID-19 pandemic. Our family run business is built on working closely with our customers in order to provide exceptional customer service, and the health and wellbeing of both our colleagues and customers is our number one priority. We have provided key updates below, on how we will help our customers and colleagues through these challenging times.

Given the recent news, our stores in England and Wales will reopen from Monday 12th April; and stores in Scotland will reopen from 26th April. As always, we're still online to help you look great and feel confident around the clock. Shop our latest collections from wherever you are; with free delivery on orders over £30 and free extended returns until 30 days after store re-opening.



Stores

Given the recent news, our stores in England and Wales will reopen from Monday 12th April; and stores in Scotland will reopen from 26th April. As always, we're still online to help you look great and feel confident around the clock. Shop our latest collections from wherever you are; with free delivery on orders over £30 and free extended returns until 30 days after store re-opening.



Returns

Good news! We're offering an extended returns policy on purchases made in store from Sunday 15th November 2020. Purchases may be returned for up to 30 days from the reopening of our stores. Our stores in England and Wales will reopen from Monday 12th April; and stores in Scotland will reopen from 26th April. Items may only be returned for an exchange or credit note and must have tags attached along with a proof of receipt.


Orders & Delivery


Yes. Our online store is operating as normal and we are currently still making deliveries for online orders that are placed, making sure to follow the advice of Public Health England.

No. According to Public Health England, there is no risk with parcels or evidence that the virus can be transmitted from packages. You can always wash your hands thoroughly with soap and water after unwrapping your parcel if you are concerned.

Yes. We are doing all we can to keep everything running smoothly so that you receive what you have ordered at the right time, however this may change.For the latest information on delivery time scales, please refer to the information at basket.

Yes, from 12th April you can order online and collect your beautiful purchases at your closest Boux Avenue or Ryman store in England for free on orders over £30. Our click & collect service will be available from Boux Avenue & Ryman stores in Scotland from 26th April.

All parcels are retained in store for up to 30 days before being returned to our warehouse for a refund. Our customer service team will be on hand to assist if circumstances do not allow this.


Customer Services

Our customer services team is on hand to answer your queries. You can contact us using online chat or Facebook Messenger between 8am and 5pm Monday to Saturday and by email after these hours. We are both following government guidance and experiencing high contact volumes, therefore we could take longer than usual to answer your call or respond to your enquiry.



Last update: Friday 9th April 2021