Coronavirus - information for our customers



In light of the current climate, we are closely monitoring the COVID-19 pandemic. Our family run business is built on working closely with our customers in order to provide exceptional customer service, and the health and wellbeing of both our colleagues and customers is our number one priority. We have provided key updates below, on how we will help our customers and colleagues through these challenging times.

Given the recent news, our stores in England will be temporarily closing from Thursday 5th November; but we're still here online to help you look great and feel confident, even in lockdown! Shop our latest collections from home; with free delivery on orders over £30 and free extended returns until 19th January 2021.



Stores

Our customer and colleague's health & wellbeing is paramount to us, so we will be following government guidelines on when it is safe to reopen our stores. Our website will continue to have the most up to date information on store opening hours and delivery timescales - with our customer service team always just a click away.



Returns

Any purchase made after Tuesday 20th October 2020 may be returned anytime before Monday 19th January 2021, with a receipt. If you have a gift receipt you will be offered an exchange or a Boux Avenue gift card.


Orders & Delivery


Yes. Our online store is operating as normal and we are currently still making deliveries for online orders that are placed, making sure to follow the advice of Public Health England.

No. According to Public Health England, there is no risk with parcels or evidence that the virus can be transmitted from packages. You can always wash your hands thoroughly with soap and water after unwrapping your parcel if you are concerned.

Yes. We are doing all we can to keep everything running smoothly so that you receive what you have ordered at the right time, however this may change.For the latest information on delivery time scales, please refer to the information at basket.

Our click and collect service is currently unavailable

All parcels are retained in store for up to 30 days before being returned to our warehouse for a refund. Our customer service team will be on hand to assist if circumstances do not allow this.


Customer Services

Our customer services team is on hand to answer your queries. You can contact us using online chat or Facebook Messenger between 8am and 5pm Monday to Saturday and by email after these hours. We are both following government guidance and experiencing high contact volumes, therefore we could take longer than usual to answer your call or respond to your enquiry.



Last update: Tuesday 3rd November 2020