Christmas 2020 Delivery, Returns & Exchanges

Christmas 2020 last order dates

STANDARD DELIVERY - Order before 4pm on Saturday 19th December

NEXT DAY DELIVERY - Order before 12pm on Tuesday 22nd December

NOMINATED DAY DELIVERY- Order on Monday 21st December (to arrive on Wednesday 23rd December)

SATURDAY DELIVERY - Order before 3pm on Friday 18th December

SUNDAY DELIVERY - Order before 2pm on Saturday 19th December

CLICK & COLLECT - Order before 4pm on Sunday 20th December



Delivery times during the Christmas period


During November 2020, December 2020 & January 2021, delivery time frames may be subject to extension to cope with demand. Please refer to the shipping information at checkout for most up to date delivery time frames

Stores

Given the recent news, selected stores across the UK will be temporarily closed. Our customer and colleague's health & wellbeing is paramount to us, so we will be following government guidelines on when it is safe to reopen our stores. Our website will continue to have the most up to date information on store opening hours and delivery timescales - with our customer service team always just a click away.

See our store locator for store specific information.

Returns, Refunds & Exchanges

Any purchase made after Tuesday 20th October 2020 may be returned anytime before Monday 19th January 2021. Items you wish to return must be unworn, and sent back to us with your receipt, along with the original tags and packaging*. Once we have received this, we can start the returns process. If you have a gift receipt you will be offered an exchange or a Boux Avenue gift card.

We will endeavour to process your return within 10 working days, following receipt of the above. However, during busy periods such as Christmas or sale, this may take a little longer.

*Please note there are a few Boux Avenue items which, unfortunately, we cannot accept returns on, unless the product is unopened and in a saleable condition. This is simply for hygiene reasons – we hope you understand., A list of these items can be found here


How to return

We’ve made it easier than ever to return your items.

Simply fill out our quick and easy returns form on the delivery note, wrap up your unworn items with the original tags and packaging, and return within 28 days of receipt for a full refund or exchange.

You can choose from one of four easy methods:

  1. Return free at your nearest post office using the Free Returns label in your parcel. If you don’t have a label, you can create a new label on the Royal Mail website here

  2. Return free at one of our stores. We can only accept returns in store if you have paid using credit or debit card. Returns paid using PayPal, Klarna and Laybuy should be returned to our warehouse. Find your nearest store here

  3. NEW - Return free using a Hermes Parcelshop or Locker, or book a collection. We now offer returns via Hermes with no need to print off a label if you drop off at a Parcelshop. You will need to generate a return on the Hermes website here

  4. NEW - Book a collection from Royal Mail. You can now book a collection with Royal Mail and save time on a trip to the post office - free for a limited time. You will need to generate and print a return label online here



  5. Please retain your receipt when making a return at your post office or Hermes parcel shop / locker. We will send you an email to confirm receipt of your returned item, and when we have processed your return / exchange. Please note that it can take up to 5 working days for the final refund to be processed back to your original payment method.

    If you have received a faulty item from us, we are very sorry to hear it, so please post back to us as above stating the problem on our returns form. Or contact our customer service team for further assistance.

    If you bought something in store and want to return it by post, please contact our customer service team.

    In-store at Boux Avenue

    Simply return your unworn item with your receipt and the original tags to one of our Boux Avenue stores within 28 days of receipt for a full refund or exchange.

    We can only accept returns paid using credit / debit card. If you paid using PayPal, Klarna or Laybuy, you will need to send your return to our warehouse. Refunds will be made to the original method of payment.

    If you no longer have your Delivery Note or the payment card you paid with, or if you are not the original purchaser, our stores can offer you an exchange or the value of your return on a Boux Avenue Gift Card.

    If your item is faulty we are very sorry to hear that, please bring your item into store and we can take a look.

    This will not affect your statutory rights.

    If you have any other questions or queries, please do not hesitate to get in touch with one of our friendly customer service team who will be happy to help.

    In-store at Ryman

    Wrap up your unworn items in the original packaging with your receipt and the original tags and take to one of our Ryman stores within 28 days of receipt for a full refund or exchange.

    Refunds will be made to the original method of payment once the order has been received by our warehouse.

    If you no longer have your Delivery Note or the payment card you paid with, paid via PayPal, or if you are not the original purchaser, our stores can offer you an exchange or the value of your return on a Boux Avenue Gift Card

    Please note we are unable to accept returns in store for orders placed using Klarna.

    If you have any other questions or queries, please do not hesitate to get in touch with one of our friendly customer service team who will be happy to help.

We hope you love your Boux Avenue purchase. However, if would like to return any unworn item, you can do so within 28 days of receipt, along with the original tags and your delivery note that was included in your parcel.

In order to return an item please print a returns label using our returns portal. Alternatively you can request a return via email, please ensure you put your order number and email address associated with the order in the email.

Please note any shipping costs, taxes and/or duty applicable to your order are non-refundable.

We will send you an email to confirm receipt of your returned item.

We cannot currently offer an exchange service on international orders. If you would like a different size or colour, please return your unwanted items and place a new order.

If you have received a faulty item from us, we are very sorry to hear it, so please post back to us as above stating the problem on our returns form. Or call our customer service team for further assistance.

Free Worldwide Returns with PayPal

PayPal is offering free returns covering up to £15/$30 USD/€30/$45 AUD/$30 CAD/250kr of return shipping for up to 12 eligible PayPal purchases worldwide until 31st December 2017.

  • Step 1:

    Make sure "Return Shipping on Us" is activated in your PayPal account before placing an order:

  • Step 2:

    Place your order with Boux Avenue using PayPal to pay.

  • Step 3:

    If you decide to return your purchase simply follow the normal instructions as stated on the Boux Avenue returns form enclosed with your order making sure you retain proof of return shipping costs.

  • Step 4:

    Submit a claim to PayPal including proof of PayPal purchase and proof of return shipping costs within 14 days of returning the goods to us.

  • Step 5:

    If your claim is approved by PayPal, your PayPal account will be credited with a refund within 10 days

We cannot currently offer an exchange service on international orders. If you would like a different size or colour, please return your unwanted items and place a new order.

If you have purchased a Boux Avenue product from Very.co.uk and you would like a refund or exchange, please direct your request to Very customer service department (0344 822 2321 - 7am to 11pm, 7 days a week), or via the ‘My Account’ page found on the Very website. Very run a 28 day returns policy the same as us.