Coronavirus - information for our customers



In light of the current climate, we are closely monitoring the COVID-19 pandemic. Our family run business is built on working closely with our customers in order to provide exceptional customer service, and the health and wellbeing of both our colleagues and customers is our number one priority. We have provided key updates below, on how we will help our customers and colleagues through these challenging times.



Stores

Our stores have temporarily closed from 1pm on Sunday 22nd March.

At this time, it is not clear when our stores will reopen. We are continuing to monitor the situation and will inform our customers by email and on Facebook, Instagram and Twitter when stores reopen.



Returns

From 16th May 2020, our extended returns period is 45 days, to provide extra flexibility for our customers until further notice. All orders from the 16th May onwards qualify for a 45 days return period. Orders placed from 1st March to 15th May qualify for an extended returns period of 90 days.


Orders & Delivery


Yes. Our online store is operating as normal and we are currently still making deliveries for online orders that are placed, making sure to follow the advice of Public Health England.

No. According to Public Health England, there is no risk with parcels or evidence that the virus can be transmitted from packages. You can always wash your hands thoroughly with soap and water after unwrapping your parcel if you are concerned.

Yes. We are doing all we can to keep everything running smoothly so that you receive what you have ordered at the right time, however this may change.For the latest information on delivery time scales, please refer to the information at basket.

No, we have suspended click and collect and will reintroduce when our stores reopen.

All parcels are retained in store for up to 30 days before being returned to our warehouse for a refund. Our customer service team will be on hand to assist if circumstances do not allow this.


Customer Services

Our customer services team is on hand to answer your queries. You can contact us using online chat or Facebook Messenger between 8am and 5pm Monday to Saturday and by email after these hours. We are both following government guidance and experiencing high contact volumes, therefore we could take longer than usual to answer your call or respond to your enquiry.



Last update: Sunday 22nd March