Order tracking

Tracking your order

At Boux Avenue, we like to keep you fully informed on when to expect your parcel. We offer a minute-by-minute opportunity to track your order by doing any of the following:

  1. Simply pick up the phone and give our customer service team a call. Our friendly team are more than happy to help you track your order. We are open between 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday, so plenty of time to get in touch.
  2. Drop us an email at hello@bouxavenue.com where we will respond to you within 24 hours.
  3. Enter your tracking number on the Hermes website (UK orders) or on the DHL website (International orders) to follow your order directly.

As soon as we send out your Boux Avenue parcel, you will receive either an email or an SMS with a tracking number. Hang onto this, it will enable you to track your parcel through to delivery.

UK deliveries

Hermes courier attempts delivery 3 times, usually on consecutive days.

On each attempt a calling call is left, which will have contact details for the local courier so you can arrange redelivery of your parcel.

If the customer is not home, the courier will attempt to leave with a neighbour to obtain a signature.

If this is not possible, the courier can leave the parcel in a safe location at the customers property. This is defined as "out of sight and under cover". Please note that this is not possible for parcels where a signature is required.

If after 3 attempts, there is still an unsuccessful delivery, the parcel will be returned to the depot.

International deliveries

We deliver our international orders via DHL using a duties paid service. This includes covering the costs of any customs taxes, duties and any other expenses incurred while shipping the goods. Deliveries from DHL can vary from country to country. Please refer to the tracking number in your dispatch email to track your parcel through to it's safe arrival.