Limited time offer: Free standard UK delivery on all orders
From Wednesday 20th February 2013 until 10am on Monday 25th February we are offering free standard UK delivery on all orders.
To get free delivery, simply shop as normal. No minimum spend or discount code is required.
Go shopping: Free standard UK delivery on orders over £35
What will my parcel look like?
The door bell rings and your giddy anticipation explodes into a dash of excitement to embrace your Boux Avenue parcel. We promise you will be greeted on your doorstep by cute little boxes of Boux Avenue loveliness that will make your day.
Who could resist receiving such a fabulous present through the post? We love our beautiful branded boxes which exude style and sophistication. Little brown boxes become little Boux Avenue boxes, and suggest a hint of the beautifulness within. Once you've opened this first delectable layer, discover our stunning gift wrap before your Boux Avenue purchase is found nestled in luxury and ready to be loved.
What are my delivery options?
Standard UK delivery £3 (Free when you spend £35)
Our standard delivery service will aim to deliver your parcel between 1-3 working days of your order. An ultra-economical option for those who aren't in a "next day" kind of rush for their Boux Avenue treats, but will never-the-less be impressed by our swift delivery.
Speedy next working day delivery £5
A super-speedy service straight to your door, our next day delivery option is perfect if you simply can’t wait for your Boux Avenue treats.
Orders placed Monday to Thursday before 4pm will be delivered the next day.
Orders placed after 4pm on Thursday and up to 1pm on Sunday will be delivered on Monday.
Orders placed before 4pm on Friday may be received next-day if you upgrade to our Saturday service
Saturday delivery £7.50
Our Saturday delivery service will deliver your parcel on a Saturday for when you need your treats in time for the weekend.
With our Saturday delivery option, all orders placed before 3pm on Friday will be received by 6pm the very next day.
Presently, we do not offer a full international delivery service. However, we love hearing from friends abroad, so please do not hesitate to get in touch if you would like us to post something to you. Simply contact our friendly customer service team on 0800 054 6550 between 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday, or email us at firstname.lastname@example.org and we'l do our very best to accommodate your international needs.
Due to postal restrictions, we are unable to send the following items to international destinations:
- Reed room diffusers
- Room sprays
- Perfume purse sprays
Pay online & collect in-store
If you order online before 3pm you can collect your beautiful purchase at your closest store the very next day from 2pm (Monday – Friday). Simply bypass the queues and head straight to our concierge desk to collect your Boux Avenue treats.
Deliveries to the Highlands and Islands will be an additional 48 hours on top of the selected delivery option.
As soon as we send out your Boux Avenue parcel, you will receive either an email or an SMS with a tracking number. Hang onto this, it will enable you to track your parcel through to delivery.
Hermes courier attempts delivery 3 times, usually on consecutive days.
On each attempt a calling call is left, which will have contact details for the local courier so you can arrange redelivery of your parcel.
If the customer is not home, the courier will attempt to leave with a neighbour to obtain a signature.
If this is not possible, the courier can leave the parcel in a safe location at the customers property. This is defined as "out of sight and under cover". Please note that this is not possible for parcels where a signature is required.
If after 3 attempts, there is still an unsuccessful delivery, the parcel will be returned to the depot.
Tracking your order
At Boux Avenue, we like to keep you fully informed on when to expect your parcel. We offer a minute-by-minute opportunity to track your order by doing any of the following:
- Simply pick up the phone and give our customer service team a call. Our friendly team are more than happy to help you track your order. We are open between 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday, so plenty of time to get in touch.
- Drop us an email at email@example.com where we will respond to you within 24 hours.
- Enter your tracking number on the Hermes website to follow your order directly.
Refunds & Exchanges
Boux Avenue understands that occasionally we all make spontaneous purchases that we aren’t 100% happy with. It’s all part and parcel of the wonderful world of shopping; sometimes we buy before we try, and later regret a rash decision resulting in an unloved bra or babydoll.
We want to make life as easy as possible for when these little shopping mishaps occur, which is why we offer a full refund or exchange within 28 days. All we ask is that the item is unworn, with your receipt and the original tags and packaging.
There are a few Boux Avenue items which cannot be returned for hygiene reasons, these are;
How to do it
Simply fill out our quick and easy returns form, wrap up your unworn items in the original packaging and post back to us within 28 days for a full refund or exchange. You can also return any unworn items bought online at our stores, as long as you have your receipt and the original tags.
Boux Avenue offer a free returns service. There will be a Royal Mail returns slip in your parcel, simply attach to your parcel then pop it in the post back to us from your local post office. The post office will give you a receipt – hold onto this for tracking purposes.
We will send you an email to confirm receipt of your returned item.
If you have passed the 28 days, we are more than happy to offer you an exchange.
If you have received a faulty item from us, we are very sorry to hear it, so please post back to us as above stating the problem on our returns form. Or call our customer service team for further assistance on 0800 054 6550.
If you bought something in store and want to return it by post, please contact customer services on 0800 054 6550 or firstname.lastname@example.org
Simply return your unworn item with your receipt and the original tags to one of our stores within 28 days for a full refund or exchange.
Refunds will be made to the original method of payment. Unfortunately website orders paid for with PayPal cannot be refunded in store.
If you have your receipt but have passed the 28 days, we are more than happy to offer you an exchange.
If your item is faulty we are very sorry to hear that, please bring your item into store and we can take a look.
This will not affect your statutory rights.
If you have any other questions or queries, please do not hesitate to get in touch with one of our friendly customer service team who will be happy to help on 0800 054 6550 between 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday.