We hope you love Boux Avenue purchase. However, if would like to return any unworn item, you can do so within 28 days of receipt, along with the original tags and your delivery note that was included in your parcel.
Free ReturnsReturn shipping costs are free for orders shipped to the following countries:
In order to return an item please print a returns label using our returns portal. Alternatively you can request a return via email, please ensure you put your order number and email address associated with the order in the email. * Please note Switzerland and Norway do not receive free returns.
Please note taxes and/or duty applicable to your order are non-refundable.
Free Returns with PayPal
PayPal is offering free returns covering up to £15/$30 USD/€30/$45 AUD/$30 CAD/250kr of return shipping costs.
To take advantage of this offer follow the below steps.
Make sure "Return Shipping on Us" is activated in your PayPal account before placing an order:
Place your order with Boux Avenue using PayPal to pay.
If you decide to return your purchase simply follow the normal instructions as stated on the Boux Avenue returns form enclosed with your order making sure you retain proof of return shipping costs.
Submit a claim to PayPal including proof of PayPal purchase and proof of return shipping costs within 14 days of returning the goods to us.
If your claim is approved by PayPal, your PayPal account will be credited with a refund within 10 days
This offer is valid for up to 12 eligible PayPal purchases worldwide.
We cannot currently offer an exchange service on international orders. If you would like a different size or colour, please return your unwanted items and place a new order.