Tracking your order

At Boux Avenue, we like to keep you fully informed on when to expect your parcel. You can track the progress of your order by doing any of the following:


  1. Contact our friendly customer service team on 0800 054 6550 between 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday or by emailing us at hello@bouxavenue.com

  2. Enter your tracking number on the Hermes website (UK orders) or on the DHL website (International orders) to follow your order directly.

As soon as we send out your Boux Avenue parcel, you will receive either an email or an SMS with a tracking number. Hang onto this, it will enable you to track your parcel through to delivery.

UK deliveries

Hermes courier attempts delivery 3 times, usually on consecutive days. On each attempt a calling call is left, which will have contact details for the local courier so you can arrange re delivery of your parcel. If the customer is not home, the courier will attempt to leave your parcel with a neighbour to obtain a signature. If this is not possible, the courier can leave the parcel in a safe location at the customer's property. This is defined as "out of sight and under cover". Please note that this is not possible for parcels where a signature is required. If after 3 attempts, there is still an unsuccessful delivery, the parcel will be returned to the depot.

International deliveries

If you have placed an order for delivery outside of the UK, you can track the progress of your order here.