Christmas and New Year opening hours and delivery information
Hurrah, it’s Christmas and New Year bank holiday time! Take a look at our bank holiday customer service and delivery information below, and find individual store opening hours at our store locator.
Last order dates for Christmas delivery
Order by 12pm midday on Monday 22nd December and your parcel will be with you in time for Christmas Eve
Next day delivery
Order by 4pm on Monday 22nd December, and you must choose next day delivery, and your parcel will be with you by Tuesday 23rd December (subject to unforeseen courier issues)
Order by 3pm on Friday 19th December for delivery on Saturday 20th December
Free delivery to store
Order by 3pm on Tuesday 23rd December and collect your order from your chosen store on Christmas Eve
Orders placed over Christmas
Orders placed after midday on Wednesday 24th of December will not begin to be processed until Saturday 27th of December. During this busy period, Standard Delivery will take between 2 - 5 working days. You may of course call Customer Service on 0800 054 6550 where they will be delighted to help you to track your order.
Last order dates for New Year delivery
Order by 3pm on Saturday 27th December and your parcel will be with you in time for New Years Eve
Next day delivery
Order by 3pm on Tuesday 30th December, and you must choose next day delivery, and your parcel will be with you by New Years Eve (subject to unforeseen courier issues)
Extended returns for Christmas shopping
To help you with your Christmas shopping, products bought on or after 1st October 2014 can be returned up to 17th January 2015.
To take advantage of extended returns, your order confirmation note or store receipt must be dated 1st October 2014 or later and items must be posted or returned to one of our stores on or before Saturday 17th January 2015.
The extended Christmas returns policy applies in line with our usual returns policy.
Customer services opening hours 2014
Contact our friendly customer services team on free phone 0800 054 6550 or by email firstname.lastname@example.org
- Christmas Eve: 9am - 5pm
- Christmas Day: Closed
- Boxing Day: 10am - 3pm
- Saturday 27th Dec: 9am - 5pm
- Sunday 28th Dec: 9am - 5pm
- Monday 29th Dec: 8am - 8pm
- Tuesday 30th Dec: 8am - 8pm
- New Year's Eve: 9am - 5pm
- Thursday 1st January: 10am - 3pm